Laptop-Advantage is known for its ability to deliver an economic AND environmental recycling solution for refurbished Dell notebooks, notebooks, workstations, servers, flat panel and CRT monitors and other high volume technology assets. Our zero landfill policy and ability to give refurbished products a second chance by reusing every laptop, desktop, workstation or server component and computer part of our recovered technology assets is why our customers call us the "responsible recycler" and their "environmental partner." They know that they can trust us and that we will protect them from potential data, environmental and economic risks. For technology buyers, our unsurpassed market and pricing knowledge, along with our extensive inventory of nearly new laptop, desktop, workstation, server, parts and peripheral assets, sourced from blue-chip companies, is why we are know as the preferred destination worldwide for buying refurbished systems, parts and components from brands such as Dell, Hewlett Packard, HP, Acer, Compaq, IBM, Lenovo, Gateway, Dell, Toshiba, Motion Computing and more at great prices.

Laptop-Advantage Refurbished Dell Notebooks FAQ

Why is Laptop-Advantage different than other resellers of refurbished Dell notebooks?



Q: Are all Laptop-Advantage notebooks refurbished? A: Yes, unless otherwise noted in the refurbished Dell notebooks product description, all refurbished Dell notebooks available for sale on this Laptop-Advantage.com website are high quality, name brand refurbished Dell notebooks. Our refurbished computer systems and refurbished Dell notebooks are processed by our highly trained computer technicians in our state-of-the-art facilities in Cleveland Ohio & Erie Pa. Our refurbished Dell notebooks, refurbished computer systems and slightly refurbished computer products are refurbished to the highest quality standards and are backed by our Guarantee.

Q: What is included with all refurbished Dell notebooks? A: Refurbished notebooks include an AC adapter, and warranty information. Unless otherwise noted, all refurbished Dell notebooks ship with the Microsoft Windows XP Pro operating system. Refurbished Desktop notebooks include the desktop, keyboard, mouse, power cable, Refurbished laptop parts include warranty information and any other refurbished laptop accessories specified in the refurbished laptop computer product description.

Q: Can I modify the refurbished laptop configuration listed for sale in your name brand computer reseller store? A: A wide range of memory, hard drives, and other computer parts are available. In order to keep our refurbished laptop prices as low as possible, Laptop-Advantage does custom configure refurbished laptop units to-order. Placing an Order For Refurbished Notebooks

Q: Is your online ordering process secure? A: Yes. All refurbished laptop orders and transactions involving release of personal information is encrypted using the latest 128-bit SSL encryption technology.

Q: What payment methods do you accept for refurbished Dell notebooks orders? A: The www.laptop-advantage.com accepts Paypal, American Express, MasterCard and Visa only.

Q: Will you ship refurbished Dell notebooks internationally?

A: Laptop-Advantage ships retail orders only to the continental 48 states. No international shipments of refurbished Dell notebooks are allowed. Note also that Laptop-Advantage does ship refurbished Dell notebooks to PO Boxes, APO/FPO, Freight Forwarders, or Hotels.

Q: Do you offer quantity refurbisheds on refurbished Dell notebooks? A: For refurbished Dell notebooks orders over $5000, please contact Laptop-Advantage Wholesale Sales at ideskov@Laptop-Advantage.com

Q: After I have placed my order for a refurbished laptop, how can I check the status of it? A: Each submitted refurbished laptop order will receive an email confirming the order. To check the status of a refurbished laptop order a user can also login and click the Your Account menu button in the top right of the screen.

Shipping Refurbished Dell Notebooks

Q: What shipping options are available on refurbished Dell notebooks? A: Laptop-Advantage ships all retail orders of refurbished Dell notebooks via FedEx. Shipping rates for refurbished Dell notebooks are based on the weights and dimensions of the refurbished laptop.

Q: When will I receive my shipment of refurbished Dell notebooks? A: Your refurbished laptop order is thoroughly reviewed by our Order Processing Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your refurbished laptop, desktop, part or peripheral order has passed this review, the products are sent to our computer reseller warehouse for shipment. We typically ship all orders for refurbished Dell notebooks within 1 business day after credit card approval. Total time for delivery is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 business days.

Q: Do I have to sign for my package? A: Yes. For security reasons, all shipments of refurbished Dell notebooks require a signature at the receiving location.

Returns of Refurbished Dell Notebooks

Q: What is your return policy? A: See About us Refurbished Dell Notebooks Warranty

Q: How do I receive technical support on my purchase of refurbished Dell notebooks? A: Please call us 440-946-8785

Q: What is the condition of our refurbished Dell notebooks? A: Refurbished Dell Notebooks are listed with a designation for condition. New, Refurbished, and Refurbished Dell Notebooks or are the primary designations refurbished. Refurbished notebooks made available for sale on Laptop-Advantage.com have completed a stringent refurbishment process to help ensure satisfaction. Our refurbished Dell notebooks are evaluated on cosmetic condition, tested for functionality, cleaned and individually packaged prior to being made available on our www.laptop-advantage.com website

Q: Can I customize / upgrade refurbished Dell notebooks? A: Yes Please call us at 440-946-8794.

Q: Does the refurbished Dell notebooks include any application software? A: It varies from laptop to laptop. Our refurbished Dell notebooks have details regarding the operating system and/or any included application software.

Q: Does an AC adapter come with the refurbished Dell notebooks? A: An AC adapter ships with all orders of refurbished Dell notebooks.

Q: Does Laptop-Advantage export refurbished Dell notebooks? A: Laptop-Advantage does not ship refurbished Dell notebooks or computer systems outside of the United States. The credit card refurbished for the purchase of refurbished Dell notebooks must also have a billing address in the USA. The credit card billing address must match the billing address provided in your checkout.

Q: How much tax will be assessed to my purchase of refurbished Dell notebooks? A: Laptop-Advantage is required to collect and remit sales tax on all sales to OHIO of refurbished Dell notebooks and name brand computer products, based on our business operations. Sales tax is calculated based on the "ship to" location rate during the checkout process. If you elect to use a valid tax exemption certificate for your purchase of refurbished Dell notebooks, we require copy of the applicable certificate and will require additional processing time to validate, approve and assist in creating your order for refurbished Dell notebooks using an exemption.

Q: When will my order of refurbished Dell notebooks ship? A: Shipping refurbished Dell notebooks occurs within 2 business days of receiving your order information with payment processed. When your refurbished Dell notebooks ship, a shipping confirmation email including tracking information will be sent to the email address associated with your account.

Q: Is there an option for same day shipping on refurbished Dell notebooks? A: At this time Laptop-Advantage cannot guarantee same day shipping of refurbished Dell notebooks as we typically require 1-2 business days to process and ship orders of refurbished Dell notebooks. For Overnight and 2nd Day shipping options, your estimate for delivery should be from the date we ship the refurbished Dell notebooks order, not the date that your checkout is completed. Overnight and 2 Day shipping on refurbished Dell notebooks do not include Saturday delivery.

About Laptop-Advantage Since 1999, Laptop-Advantage has been the preferred take-back partner and information source for 300 of the Fortune 500 and the top four computer manufacturers. These leading organizations provide us with a non-stop supply of high-quality, high-value technology systems and components to include a wide range of computer systems, notebook and laptop notebooks, workstations, servers, computer parts, peripherals and components that, after testing and certification, we make available to customers worldwide. By extending the life of these leading brand name products as fully functional, refurbished equipment, Laptop-Advantage is able to enrich the lives of millions while also helping to significantly reduce the amount of e-waste that is filling our landfills and polluting our environment.